Returns & Refunds
Not feeling the love? Unused items with the original tags and all product packaging are applicable for refund within 14 days of the purchase date with the following exceptions:
- All sale items, jewellery, intimates and gift cards are final sale.
Items will be refunded to the original method of payment. It may take 5-10 business days for your bank to process your payment.
Unused items with the original tags and all product packaging are applicable for refund within 14 days of the delivery date with the following exceptions:
- All sale items, jewellery, intimates and gift cards are final sale.
To start a return, please fill out the Return Form below with your order number and the item(s) you would like to return. Once your return has been accepted we will send you shipping details. Items sent to us without first filling out the Return Form will not be accepted.
Please note:
- Customers must use a trackable shipping service. We are not responsible for items lost in transit.
- Customers are responsible for shipping costs.
Once the item has been received and passed our inspection, a refund will be issued.
Refunds will be applied directly to the original method of payment. Please allow your bank 5-10 business days to process the refund.
For in-store purchases you have 14 days from the date of purchase to return any unused items for a refund.
For online purchases you have have 14 days from the date of delivery to return any unused items for a refund.
Return Form
Please fill out this form to make a return. Any returns made without filling in this form first will not be accepted. Once we have reviewed the return we'll send you the details to ship your order. Please fill out your name, order number, email and list all of the items you wish you return.